Hmis2 Privacy Policy — How We Protect the Personal Data of Malaysian Users
This Privacy Policy explains how hmis2 collects, uses, stores, and protects the personal information of users on our platform. We are committed to safeguarding the confidentiality and security of your data in line with best practices in data protection.
Effective Date: 1 January 2026
1. Information We Collect from Users
When you register or use the hmis2 platform, we may collect various types of information depending on how you interact with our services. Below are the main categories of information we collect:
Account & Identity Information
During registration, we collect your username, email address, phone number, date of birth, and any other information required to verify your identity. This information is used to create and manage your account on the platform.
Payment Information in Malaysian Ringgit
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect your bank account information, account holder name, and details of the payment method you use. Payment information is processed through secure channels and is not stored directly on our primary servers except with full encryption protection.
Device and Browser Information
We automatically collect technical information including IP address, browser type, operating system, screen resolution, and usage data. This helps us detect technical issues, prevent fraud, and improve the user experience on the hmis2 platform.
2. How We Use Your Personal Information
Account Management and Security
Your information is used to create and manage your user account, verify your identity during login, prevent unauthorized access, and keep your account secure on the hmis2 platform at all times.
Financial Transaction Processing
Payment details are used solely to process deposits and withdrawals in MYR, verify transactions, and send notifications related to your account's financial activity.
Service Improvement
Usage data and technical information are analysed in aggregate to identify usage patterns, improve platform performance, and develop new features that better meet the needs of Malaysian users.
Service Communications
We use your contact information to send important account notifications, service terms updates, security alerts, and information about offers you have chosen to receive.
3. Use of Cookies and Tracking Technologies
The hmis2 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Below are the types of cookies we use:
Essential Cookies
These cookies are required for core platform functions such as maintaining your login session, remembering your language preference, and keeping your experience secure as you navigate the platform. They cannot be disabled without affecting platform functionality.
Analytics Cookies
We use analytics cookies to understand how users interact with the platform — which pages are visited most often, how long users spend on them, and where they encounter difficulties. This data is collected anonymously and helps us improve the overall user experience.
Managing Cookie Settings
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect platform functionality and your login experience on hmis2.
4. Data Storage, Security & Information Sharing
Data Security and Storage
All hmis2 user data is stored on servers protected by industry-standard SSL encryption. Access to personal information is restricted to staff who require it to perform their duties, and all staff are bound by strict confidentiality obligations.
Your personal information will be retained for as long as your account remains active, or as long as required for legal and compliance purposes. Once your account is closed and the required retention period has lapsed, your data will be securely deleted or anonymised.
While we take reasonable security measures, no digital system can guarantee absolute security. We encourage users to use a strong, unique password to protect their own accounts.
Sharing Information with Third Parties
Hmis2 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. However, we may share necessary information in the following limited circumstances:
- Payment Service Providers: Transaction information is shared with authorised payment processors solely for the purpose of processing deposits and withdrawals in MYR.
- Legal Requirements: We may disclose information when required by law, court proceedings, or competent Malaysian government authorities.
- Fraud Prevention: Information may be shared with the relevant authorities to investigate or prevent fraud, money laundering, or other unlawful activities.
In all cases of sharing, we ensure that third parties are bound by equivalent confidentiality obligations.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As an hmis2 platform user, you have the following rights with respect to your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Access requests can be submitted through our customer support channels after logging into your account.
- Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request a correction. You can update certain details directly through your account settings.
- Right to Deletion: Under certain circumstances, you may request the deletion of your personal information. However, we may need to retain certain data to fulfill legal obligations or prevent fraud.
- Right to Opt Out of Marketing: You can withdraw your consent to receive marketing communications at any time through the notification settings in your account.
Changes to This Privacy Policy
Hmis2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy.
Contacting Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the hmis2 customer support team via the live chat channel available within the platform after logging in, or refer to our FAQ page for further guidance.
Have More Questions About Privacy or Your Account?
The hmis2 support team is ready to assist with any queries related to data protection, user rights, or platform usage. Visit our FAQ page or log in to contact our team directly.
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